We understand that travel plans can change. At Explore West Africa, our cancellation policy is designed to offer you flexibility and transparency while supporting our local partners who work hard to deliver exceptional experiences.
🕐 General Cancellation Guidelines
Free Cancellation: Many of our tours, activities, rentals, and services offer free cancellation within a specific timeframe. Please refer to each listing for individual cancellation terms.
Cut-Off Times: Cancellations made after the indicated cut-off time may not be eligible for a full refund.
No-Show Policy: If you do not show up for your booking without prior notice, no refund will be issued.
📅 Cancellation Timeframes
Notice Given Before Start Time
Refund Eligibility
48 hours or more
100% refund
24–48 hours
50% refund (if applicable)
Less than 24 hours
No refund
Please check the specific policy on your selected product page, as some experiences may be subject to different terms set by the local provider.
🔁 Modifications
You may request to change the date or details of your booking up to 48 hours before the scheduled start time, depending on availability.
For multi-day tours or custom packages, changes must be made at least 5 days in advance.
💳 Refund Processing
Refunds are processed to the original payment method.
Processing time may take 5–10 business days, depending on your bank or payment provider.
🌐 Third-Party Bookings
If you booked a tour, activity, or service through a partner site or third-party provider, please refer to their individual cancellation policy.
📩 Need Help?
For assistance with cancellations, modifications, or any questions:
