Last updated: June 2025

At Explore West Africa (“we,” “our,” or “us”), your privacy is a top priority. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website (https://explorewestafrica.com) or use our services.


Who We Are

Our website address is: https://explorewestafrica.com. Explore West Africa is a tourism platform operated by the West Africa Tourism Organisation and powered by Smartize (https://smartize.st), connecting travelers with tours, rentals, and activities across West Africa.


Comments

When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available at: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.


Media

If you upload images to the website, please avoid uploading images with embedded location data (EXIF GPS). Visitors can download and extract any location data from images on the website.


Cookies

If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.


Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


What Personal Data We Collect

  • Name
  • Email address
  • Phone number
  • Billing details
  • IP address
  • Device/browser data
  • Location (if permitted)
  • Travel preferences

How We Use Your Information

  • To provide and manage our services
  • Process bookings and payments
  • Improve user experience and website performance
  • Send booking updates and newsletters (if opted-in)
  • Respond to inquiries
  • Ensure website security and prevent fraud

Who We Share Your Data With

We do not sell your personal data. We may share your information with:

  • Trusted service providers (e.g., Stripe, PayPal, Mailchimp, analytics tools)
  • Our travel and tourism partners
  • Legal authorities, if required by law

If you request a password reset, your IP address will be included in the reset email.


How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This helps us recognize and approve follow-up comments automatically.

For users who register on our site, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except for their username). Website administrators can also see and edit that information.


What Rights You Have Over Your Data

If you have an account or have left comments, you can request to receive an exported file of your personal data. You can also request the erasure of your personal data, except for data we are required to retain for administrative, legal, or security purposes.

To exercise these rights, contact us at info@explorewestafrica.com.


Where We Send Your Data

Visitor comments may be checked through an automated spam detection service. We may transfer data internationally to trusted partners and service providers, ensuring compliance with local data protection laws.


Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.


Data Security

We take appropriate measures to protect your information, including:

  • Secure server hosting
  • SSL encryption
  • Regular system updates
  • Access controls and audits

Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with the updated date. Continued use of the site implies acceptance of any changes.


Contact Us

For any questions or privacy-related requests:

Explore West Africa
Email: info@explorewestafrica.com
Website: https://explorewestafrica.com

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